Frequently Asked Questions for Agents
Take a look at some of the most common queries for real estate agents.
You won’t have to pay anything as an agent!
The tenants bear the cost of the transaction, and it’s only a fraction of what they would typically spend on a traditional upfront bond.
Additionally, we take care of all expenses related to training, support, marketing collateral, and our extensive marketing campaigns that will generate extra visibility for your listings.
We’re dedicated to helping you present a highly professional image to landlords and tenants. To achieve this, we provide personalised 1:1 training sessions for you and also offer group training sessions for your office, as we anticipate that your colleagues will also find our services invaluable.
You’ll also receive comprehensive marketing materials designed for tenants and landlords. These materials introduce our services and outline the advantages of partnering with ZeroBonds.
Absolutely! ZeroBonds ensures strict adherence to the Residential Tenancies Act per state and all relevant federal and local legislation, providing peace of mind to landlords, agents, and tenants alike.
Further, our services remain a testament to our commitment as a trustworthy service provider. Over the years, we have stood as a reliable partner for landlords and agents across NSW and are committed to helping tenants facing financial hardship.
At the end of a tenant’s lease, the process aligns with a traditional bond agreement.
As the agent, you will perform an outgoing inspection. If the tenant has no further obligations related to the property, they can move out as planned. If an incomplete outgoing report requires your attention, the tenant must address any outstanding bills or necessary repairs before moving out.
Recommending ZeroBonds overs many significant benefits for landlords and property managers in NSW:
- Simple, Easy and Hassle-Free
- Smoother Process
- Enhanced Bond Coverage
- Automated Screening
- User-Friendly Interface
- Increased Efficiency
- Lower Costs
- Reduced Vacancies
Read more about benefits for landlords here
Recommending ZeroBonds offers many significant benefits for new and existing tenants:
- No Upfront Bonds
- Improved Candidacy
- 3-Month Validation
- Easy-To-Use Dashboard
- There’s Room For Error
- Save Details & Reports for Future Reference
Read more about the benefits for tenants here.
With ZeroBonds, landlords get 50% more coverage with 6 weeks’ bond rather than the standard 4-week bond.
Additionally, ZeroBonds-approved tenants undergo a credit check, NTD check, affordability check (optional), and ID verification.
Plus, ZeroBonds guarantees a quick settlement within 48 hours in the unlikely event of a claim.
ZeroBonds is a more efficient version of the traditional bond agreement claim process.
How? It’s simple:
- We collaboratively assess the need for a claim with agents, landlords and tenants.
- We reduce the unnecessary stress of admin work through our easy-to-use online claim form and system.
- We provide landlords/agents a payout within 24-48 hours on the tenant’s behalf once there is mutual agreement on the claim.
- We streamline the process through transparent, real-time updates via SMS, email and/or the ZeroBonds portal.
- We swiftly process the claim if NCAT adjudication is required through our reliable platform.
Our claims process is designed to be simple and straightforward so that agents can feel supported and focus on other day-to-day runnings.
No, the tenant’s lease and responsibilities are unchanged. ZeroBonds complies entirely with the terms of the Lease Agreement, meaning tenants remain responsible for the property
Kyle’s the company’s co-founder and brand ambassador.