The claims process

It’s not always smooth sailing when it comes to renting. On rare occasions, a tenancy can end in a dispute. When problems arise, ZeroBonds can help resolve things efficiently using our exclusive, end-to-end platform. Safe, secure and simple to use, ZeroBonds online is much like a traditional bond—except it can accelerate the claims process, processing the refund between 24-48 hours. It’s a win for everyone involved

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The process

Tenants are financially liable for any damage inflicted on the property and as an agent/landlord, it is your responsibility to keep the property well. Once an issue is identified, the need for a claim is then established.

The tenant and landlord must agree on the claim made. Once you have reached an agreement, ZeroBonds can recover the cost from the tenant directly. We have partnered with a leading debt recovery agency to ensure we secure 100% of owed funds.

At ZeroBonds, we believe in transparency, especially regarding money. All parties will be informed and updated throughout the entire process via email, SMS, and the ZeroBonds portal, keeping your mind at ease.

What if a tenant disputes the claim?
If a claim dispute requires NCAT adjudication, payment is made as per the direction of NCAT (usually within 10 days). In addition to this, our partnership with leading debt recovery agency, Equifax, promises added protection and a stress-free process.

Landlords/agents and tenants determine if a claim is needed, and present this claim to tenants.

If there is a dispute the landlord/tenant has the option of taking claim to NCAT

Once an agreement is reached, the landlord/agent will generally receive a payout from ZeroBonds within 24-48 business hours on behalf of the tenant.

We recover the cost from the tenant directly. We have partnered with a leading debt recovery agency to ensure we secure 100 per cent of owed funds 100 per cent of the time.
Any questions?
Let’s talk about
ZeroBonds

Want to find out more about this rental revolution? Just drop us a line and we’ll call you at a time that’s convenient to you. Then get ready to take the stress and cost out of the whole rental experience.

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